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If there is a breakage or loss during your cleaning, a notification of such an event must be made to Prestige Facility Group within 48 hours of your service, either by email or phone. Once Prestige Facility receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 14 days after the incident occurred.

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.

Here at Prestige Facility, we want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made on the day of your appointment will incur a $50 charge.

Yes, we are insured. If you need proof of insurance simply email us at Bishal@prestigemanagementgroup.com.au and we will gladly forward you all relevant documentation.